Build a marketplace – with Wordpress or SaaS?

There are many ways to build a marketplace platform without coding everything from scratch. This article explains the difference between three approaches: Sharetribe Go, Wordpress + marketplace plugins, and Sharetribe Flex.

Author
Apr 9, 2020
Mira Muurinen
Head of Content
Chapter 1

Key differences between Sharetribe and Wordpress

There are many differences in the experience different no-code tools offer. In this article, we’ll compare building an online marketplace with Wordpress themes and plugins to creating it with Sharetribe Go and developing with Sharetribe Flex.


The best way to build a marketplace depends on your technical skills, budget, and the amount of time you have to spend.

Choosing a no-code (or low-code) tool such as Sharetribe Go or Wordpress is usually the best solution when you want to reduce the budget and technical skills needed and launch fast. An API-based solution like Sharetribe Flex offers a great developer experience for custom-coding, but requires more technical skills and usually also a bigger budget and a longer time to market.

The key difference

The most critical difference between a website builder like Wordpress and dedicated marketplace software like Sharetribe is the core architecture.

Wordpress was initially developed as a blog-publishing tool. Today, a number of plugins and themes allow for modifying the basic functionality to support various e-commerce implementations. These plugins need to be bought and installed on top of Wordpress.

Choosing a no-code tool is usually the best solution to launch a marketplace fast.

Marketplace software like Sharetribe's is developed for the single purpose of building, running, and scaling different types of marketplaces. All the essential marketplace functionality comes out of the box, without installations or configurations.

This fundamental difference might not yet help you choose between the two approaches. But it does explain why the two tools – both of which are essentially website builders – approach the challenge of building a marketplace very differently. As a result, choosing the best option for you depends a lot on your priorities. 

How to compare Sharetribe and Wordpress

When comparing Wordpress with marketplace SaaS solutions like Sharetribe, you should probably consider at least the following aspects:

  • How much time are you willing to spend on building?
  • What are your technical skills?
  • How big is your initial budget, and how long are you ready to commit?
  • What is your marketplace type (rental, service, or product marketplace)?
  • What is your main audience (is it a P2P, B2C, or a B2B marketplace)?
  • What is your business model, and what payment functionality is needed to support it?
  • How much control do you need to have over the activity on your marketplace?
  • Where do you want your business to go?

With these in mind, here are the biggest benefits and drawbacks for both methods. In the examples, we’ll take the most widely-used Wordpress setup as a starting point: Wordpress + WooCommerce + Dokan.

Benefits and limitations of Wordpress marketplace plugins

A quick summary of the pros and cons of building a marketplace with Wordpress. For a detailed discussion on each point, check out chapter 2.

Benefits

  • Affordable monthly pricing
  • Plugins and themes
  • Blogging features
  • More out-of-the-box features for B2C product marketplaces
  • Supports more business models and payment gateways out of the box
  • Large global community
  • Full access to the entire codebase

Drawbacks

  • Upfront investment of several hundreds of dollars and annual commitment
  • Requires more technical skills to set up and maintain
  • Plugin approach requires more research, installation, configuration, and maintenance work
  • Custom-building features or integrations is demanding
  • Plugin-specific support and documentation

Benefits and limitations of Sharetribe Go

A quick summary of the pros and cons of building a marketplace with Sharetribe Go. For a detailed discussion on each point, check out chapter 3.

Benefits

  • Very fast to launch
  • Lower upfront investment and longer free trial
  • More out-of-the-box functionality for peer-to-peer rental, service or product marketplaces
  • No maintenance work needed
  • Seamless user experience that keeps improving
  • No technical skills needed
  • Infinitely scalable and future-proof thanks to the possibility to switch to Sharetribe Flex
  • Comprehensive support for non-technical operators

Drawbacks

  • No blogging features out of the box
  • No themes or plugins
  • Less B2C products marketplace features out of the box
  • Less payment gateways and business models out of the box

A quick summary of the pros and cons of building a marketplace with Sharetribe Go. For a detailed discussion on each point, check out chapter 3.

Benefits and limitations of Sharetribe Flex

A quick summary of the pros and cons of building a marketplace with Sharetribe Flex. For a detailed discussion on each point, check out chapter 4.

Benefits

  • Easily control your marketplace UX – web or mobile
  • Marketplace essentials out of the box
  • Built to be expanded quickly and easily
  • Scalable infrastructure without maintenance work
  • Superior developer experience
  • Dedicated support for developers

Drawbacks

  • Usually takes more time to launch
  • Development skills are required to launch
  • You can't change the Flex backend code
  • Requires a bigger budget to get started

Below, you’ll find a more detailed discussion on each benefit and drawback, along with a concrete step-by-step description of building a marketplace and an example budget.

Chapter 2

Example: creating marketplace with Wordpress

A common Wordpress marketplace build & its pros and cons.


How to build with Wordpress' marketplace plugins

There are many ways to create a functional marketplace with Wordpress. Build time, costs, and technical requirements depend a lot on the exact plugins, themes, and hosting you choose. Here’s a description of a common path.

Day 1: Research and choose your setup

Research Wordpress marketplace plugins, compare features, functionality, and costs. There are many alternatives to choose from and the feature set and pricing vary, so you need to understand your marketplace feature requirements quite specifically. In the end, you decide on using a combination of Wordpress + WooCommerce + Dokan and do the initial set up:

  • Buy your domain ($10/y).
  • Research hosting possibilities and buy hosting that includes an SSL certificate (WPEngine, for example) ($25/mo).
  • Install Wordpress on your server.

Day 2–3: Install & activate your marketplace plugins, choose a theme

  • Install and activate WooCommerce plugin (free). WooCommerce allows you to transform your Wordpress website into an eCommerce store.
  • Install and activate Dokan Light & Dokan Business ($499 /y). (Depending on your feature requirements, you might get by with Dokan Pro ($299 /y). However, if you’re building a location-based rental or service marketplace like Airbnb or Thumbtack, you’ll likely need Dokan Business.)
  • Install and activate WooCommerce Bookings plugin ($249.00 /y). WooCommerce is Dokan’s backend engine for all transactions, which is why you need the WooCommerce bookings plugin in order to use Dokan’s WC Booking Integration.
  • Find and choose an appropriate theme for your marketplace ($30–60 / license).

Day 4: Configure your marketplace

Depending on your marketplace requirements, this will mean at least

  • Configure general settings on Dokan Business: allow vendor registration, set up permalinks, set up seller and buyer sign-ups and online payments.
  • Activate the modules you need for your marketplace. You’ll likely want at least: WC Booking Integration, Vendor Reviews, Store Support, Color Scheme, Product Enquiry, Geolocation, Live Chat.
  • Define your marketplace listing categories.

Day 5–6: Customize your marketplace

  • Write your marketplace copy: your unique value proposition, an “about” page, “how it works” page, terms & conditions, cancellation and booking policy, and so on.
  • Define your color scheme.
  • Add visual assets: logos, images, and maybe an example listing or two.

Day 7. Test & launch

  • Test your marketplace provider onboarding by signing up, filling in payment details, and creating a listing.
  • Test your marketplace customer onboarding by signing up, searching for listings, booking, and making a payment.
  • Test messaging and leaving a customer review. 
  • See if and how this activity shows in your admin tools.
  • Launch!
Conclusion: Building a marketplace with Wordpress marketplace plugins (Dokan + WooCommerce) takes 7 days and costs $503–$733 up front ($42–$61 divided per month).

Benefits of the approach

The biggest benefits of using Wordpress to power your marketplace are the affordable monthly pricing and the large number of powerful plugins and themes. And of course, if you are already familiar with Wordpress, you don’t need to learn another tool.

Affordable monthly pricing

Using Wordpress with WooCommerce’s and Dokan’s plugins is quite affordable on a monthly level, if you’re ready to commit to your marketplace for a full year. Around $50–70 per month gets you a wide range of functionality, a price that is difficult for a dedicated marketplace solution to match.

Plugins and themes

A clear benefit of Wordpress is that there's a large number of existing plugins and themes that you can use to change the design or functionality of your platform.

The Wordpress approach also gives you full access to the entire codebase. If you're a skilled developer this also gives you the opportunity to change the backend as you want.

Blogging features

Wordpress is a fantastic low-code (or even no-code) tool for building user- and SEO-friendly websites and blogs. This is, after all, what the tool was initially built for. In fact, Sharetribe’s marketplace blog also runs on Wordpress.

Wordpress is a fantastic tool for publishing an SEO-friendly blog.

Organic traffic is a vital user acquisition channel for many marketplaces, so at some point you will likely want to get started with your content marketing strategy. Along with your marketplace functionality, the Wordpress approach gives you encompassing content publishing tools included in your monthly pricing. Complete with plugins for optimization, sharing, and link-building, this is no small benefit.

The Wordpress approach also gives you a customizable landing page out of the box.

Specific features for B2C product marketplaces

For a product marketplace, Wordpress and the marketplace plugins WooCommerce and Dokan offer many useful features. 

For example, their shopping cart functionality allows customers to buy products from several vendors with one payment. They also have useful tools for vendors, such as a vendor dashboard for managing inventory and shipments. You can also define different commissions based on listing categories, sellers, or products, and can offer your customers discount codes or coupons.

Supports multiple payment gateways and business models

Charging a commission fee is the most common business model for marketplaces. In addition, the Wordpress approach allows you to charge a subscription fee or a listing fee. You can also create a marketplace where prices are determined by auctioning. 

In addition to the most popular payment gateways, PayPal and Stripe, you can enable dozens of smaller, local payment service providers.

The Wordpress community

Wordpress is an open-source software, which means anyone can develop and offer plugins on top of it. Thousands of plugins are available, either for free or at a cost. Thanks to the size and activity of the Wordpress community (Wordpress says it powers 36% of the internet), you will likely find a good online tutorial for whatever it is you want to with Wordpress.

Full access to the entire codebase

With the Wordpress approach, you can download the entire codebase and make any modifications you want. If you're a skilled developer, this means you can change also the backend the way you want.

Drawbacks of the approach

The biggest drawbacks of using Wordpress marketplace plugins are the upfront investment, technical skills needed, and limitations in extendability.

Upfront investment & annual commitment

Building a marketplace with Wordpress requires an upfront investment of several hundreds of dollars because the subscriptions for Dokan and for WooCommerce plugins are annual. Neither plugin, both of which are necessary to create a marketplace with Wordpress, offers a monthly subscription option. 

If you’re building a product-selling marketplace, you need to pay around $500 up front to start testing your idea. If you’re building a service or rental marketplace the cost is over $700 because you need an annual subscription to a bookings plugin.

Dokan has a 14-day refund policy, and WooCommerce gives a 30-day money-back guarantee for their Bookings plugin. However, as you won’t be able to use Dokan’s Booking Integration module without the WooCommerce equivalent, in practice, your “trial” time is limited to 14 days.

Out of those 14 days, three to five will likely be spent on initial building, setup, configuration, and testing. If you are an experienced Wordpress developer, it might take you less. 

Building requires technical skills

Creating a marketplace with Wordpress requires technical skills.

You don’t have to be a developer, but good understanding of websites and basic HTML and CSS knowledge make it a lot easier to work with the tools. At the very least, you should be comfortable with buying your hosting, installing Wordpress to your computer, and building a functional website with the Wordpress user interface.

You will also need to download, install, enable, and configure your marketplace plugins.

If you find a marketplace theme that you don’t want to modify at all, you likely won’t need to touch the style sheets. If you do want to customize the styles, you will need to know how to work with HTML and CSS.

The plugin approach requires more research, installation, configuration, and maintenance work

Building, running and maintaining a marketplace built with Wordpress marketplace plugins will require significantly more work than using a dedicated Saas solution. That is because you’re relying your core functionality on an interplay of plugins that are developed by different organizations. 

Using Dokan and WooCommerce is one example, but you will likely want to do more research and read reviews to find the right tools to power your idea. Finding the right domain vendor and a hosting provider that offers an adequate SSL certificate with reasonable pricing and commitment length can also be time-consuming, and requires some technical understanding.

Furthermore, you need to do work to maintain your server, ensure your data is backed up correctly, do software upgrades, ensure your site performs well even under a heavy load and that there are no security holes, etc.

Building and maintaining a marketplace with Wordpress requires technical skills.

Custom-building features or integrations is demanding

If you’re building a product marketplace similar to eBay or Amazon, most of the features are possible to build with Wordpress.

However, to take on marketplace giants that dominate sales across fields and niches, you need something more than an identical feature set. You need your “special sauce”, something that makes the experience of buying and selling in your specific niche significantly easier than on your competitors’ platforms.

Wordpress’ marketplace plugins offer you a considerable selection of features and allow you to customize the design of your marketplace. The plugin approach gives you some freedom to choose your features, but your options are limited to the plugins and extensions that have been built compatible with WooCommerce and Dokan.

As you have full access to the codebase, creating new features is technically possible if you have sufficient development skills. The developer experience can be challenging, though, and it's important to be careful not to break anything about how the different plugins work together.

In summary, Wordpress’ marketplace plugins offer more adjustability in design than Sharetribe Go, but if you want to custom-build features, an API-based Saas like Sharetribe Flex is likely to offer a quicker and smoother developer experience. 

Multiple sources of information and support

With Wordpress, you’re necessarily building a marketplace with the help of multiple software tools: Wordpress and, most often, WooCommerce and Dokan.

If you run into issues, you should be able to figure out what is causing the issue so you can navigate to the right documentation (Wordpress’s own, Dokan’s, or WooCommerce’s).

Chapter 3

Example: Creating a marketplace with Sharetribe Go

The pros and cons of building a marketplace with Sharetribe's no-code marketplace solution.


How to build with Sharetribe Go

Because Sharetribe Go is a no-code software that is specifically designed for building an online marketplace, the initial setup is a lot simpler.

Day 1: research and choose your tool

Research no-code marketplace software and decide to give Sharetribe Go a try. Create a free trial and start setting up your marketplace:

  • Fill in a slogan and a description
  • Upload a cover photo
  • Activate online payments.
  • Decide you want to start using your own domain straight away and purchase the Pro subscription ($149/mo).
  • Buy your domain ($10/y).

Day 2: Finish your marketplace setup

  • Add your logo and choose a color scheme.
  • Choose your order flow and pricing unit.
  • Choose your search functionality.
  • Update content pages based on ready-made templates.

Day 3: Test & launch

  • Test your marketplace user experience for both parties: sign up as a provider and create a few listings. Then sign up as a customer and book the listing.
  • Test messaging and reviews, and see also how you can control all this activity in your admin panel.
  • Launch!
Conclusion: Building a marketplace Sharetribe Go takes 3 days and costs $149 per month ($10 up front to buy your domain).

Benefits of the approach

The biggest benefits of Sharetribe Go are the low upfront investment, quick time to market, and ease of use even with limited technical skills.

Very fast to launch

In the example above, we calculated three days from initial idea to launch. Depending on your level of customization, you can likely complete the set up a lot faster. Some customers have launched their marketplace in a single day.

Some Sharetribe customers launched their marketplace in a single day.

Free trial and low upfront investment

Sharetribe Go lets you build and launch a marketplace without ever filling in your credit card information, and use it for free for 30 days. After that, you only need to commit to your marketplace one month at a time. For an early-stage business in a competitive niche, this can be a considerable benefit.

More out-of-the-box functionality for P2P rental, service or product marketplaces

Unlike Wordpress, Sharetribe Go is built specifically to power rental or services marketplaces as well as some types of product marketplaces. You don’t need to design your booking flow, research and install plugins, or find workarounds to get your essential features to work. Everything you need is already there.

No maintenance work needed

Hosting, backups, security certificates, and updates are always included in your Sharetribe Go subscription. That also means that any update to one feature won’t create conflicts with your existing features or require you to make changes to your booking or payment flows. No matter how big your marketplace gets, it will always be smooth and secure to use.

Seamless user experience that keeps improving

Sharetribe has helped build successful marketplaces for a decade. We operate a consciously narrow focus in order to offer a seamless user experience for the marketplace types in our core expertise: rental, services, and peer-to-peer products marketplaces. The feature set is designed to be ideal for these use cases, and new features and improvements are released on a monthly basis.

No technical skills needed

You can create a fully functional marketplace without writing a line of code or understanding anything about hosting, backups, or security certificates. For a non-technical founder, this is an important benefit that frees up time and resources for running and growing the business.

Infinite scalability and customizability thanks to Sharetribe Flex

Both Sharetribe Go and Wordpress marketplace plugins allow you to launch your marketplace MVP relatively fast. Both solutions also scale up to hundreds of thousands of users.

However, growing a marketplace is also a matter of developing it to serve your users better and better. It’s a good idea to launch with a limited feature set and test your idea without a big initial investment. But as your business expands, you’ll want to think about adding your “special sauce”: features that make your marketplace unique and offer the best possible experience for your specific audience.

Growing a marketplace means developing features that serve your users better and better.

Sharetribe Go doesn't offer you the possibility to custom-build features. However, it offers you a transition to Sharetribe Flex.

Flex is an API-based marketplace software that offers you the essential marketplace features out of the box, while also giving you full freedom to customize your user experience, build third-party integrations, and develop unique custom features. This makes Flex an infinitely scalable marketplace tool that allows you to expand your user base as well as your marketplace functionality.

Comprehensive support for non-technical operators

The benefit of using a single tool is that you have a one-stop shop for any questions. No single feature or update will ever cause a conflict with another, and if you experience problems, you always know where to turn to for answers. Go’s Help Center is written with non-technical operators in mind, and the marketplace experts in our support team are experienced with solving problems from technical issues to business challenges.

Drawbacks of the approach

Compared to building with Wordpress, the biggest drawbacks of Sharetribe Go are the restricted customizability and limitations in product marketplace features.

Landing page and blog not included

Unlike the Wordpress approach, Sharetribe Go doesn’t offer you a landing page or blog out of the box. You can purchase a customizable landing page on top of your marketplace as an add-on, which costs $99 per month. Sharetribe Go also doesn’t offer a blogging tool, and in fact, we recommend using Wordpress and integrating it to your Go marketplace for a blog solution.

No themes or plugins

Sharetribe Go is developed as an off-the-shelf marketplace solution, and no plugins or add-ons are needed to run it as a marketplace. Ease of building is a benefit of this approach, but it does mean your options to customize your marketplace are more limited than with the Wordpress approach. For instance, you can't easily change Sharetribe Go's look and feel by installing a new community-built design theme.

The lack of plugins makes building easy but limits customizability.

Some limitations in features for B2C product marketplaces

Although successful marketplaces for selling products have been built with Sharetribe Go, the feature set is designed to be ideal for rental and service marketplaces and peer-to-peer sites.

This means that if you’re building a product marketplace, Go has some limitations. It doesn’t offer a shopping cart feature or inventory or shipping management. You also can’t charge different fees based on product category, or offer discount codes. If you need this functionality from your Sharetribe marketplace, you need to move over to Sharetribe Flex and custom-build them yourself.

Less payment gateways and business models

Sharetribe Go doesn’t allow you to have a booking flow where prices are determined by auctioning. It’s also not possible to collect a listing fee. Subscription fees are possible, though they require using a third-party solution. Sharetribe Go currently offers much less payment gateways than Wordpress: only Stripe and PayPal are supported.

If you need to support more business models or payment gateways, you would again need to move to Flex and add those through custom development.

Chapter 4

Creating a marketplace with Sharetribe Flex

The benefits and drawbacks of the headless marketplace software approach.


How to build with Sharetribe Flex

The process of building a marketplace with Sharetribe Flex is very different from creating a marketplace with Wordpress or Sharetribe Go.

That’s because Flex is a headless, API-based marketplace solution.

The headless approach means that the graphic user interface, or front-end, is decoupled from the back-end, or API. Working with Flex, in a nutshell, means taking the essential marketplace features its backend offers, and building a completely custom user interface, customized transaction flows, additional features, and third-party integrations on top.

The headless approach allows for fast custom development but requires a bigger budget.

This approach allows for infinitely more customizability than Sharetribe Go. It also makes custom-coding significantly faster and more enjoyable than Wordpress, as with Flex, you only need front-end development to get your marketplace running, while to customize WordPress heavily you need to dive deep into its internals. However, the time and budget needed to launch a marketplace with Flex are likely to be higher and depend a lot on how much you want to customize your marketplace.

All this considered, it’s not possible to offer a similar day-by-day account and example budget of building a marketplace with Flex than we did for Sharetribe Go and Wordpress. (In fact, if you’re tight on either time or money, we recommend launching with a fast and affordable no-code solution first.)

Instead, here is a general overview of the typical stages. You can find a more detailed description of each phase in the Flex documentation.

Phase 1: Get started

Working with Flex starts with getting access to Flex and doing some mandatory configurations. Completing this phase shouldn’t take you longer than a couple of hours.

  • Get access to Flex, log in to Console where you manage your marketplace.
  • Choose a suitable website template (Flex Template for Web, FTW) depending on whether your marketplace uses daily or hourly bookings.
  • Download the website template you chose and set up the Flex development environment according to instructions.

Phase 2: Design your marketplace user experience

Depending on your marketplace idea, you might get by with design customizations to the ready-made website template. If your idea requires customizing the booking flow or transaction processes, or building custom features or integrations, taking a bit of time to design the UX is a good idea.

  • Explore the template you downloaded and decide what needs to be customized and how.
  • Download the Sketch files of the template and create your design plan
  • Create wireframes to illustrate how you want your booking flow and transaction process to work.

Phase 3: Develop your marketplace

Again, the amount of customization your marketplace idea requires impacts how much time you should allocate for the development phase. Anything from one week to a few months is possible, but around one month tends to be the norm.

If you’re not a developer, you might want to hire one of Sharetribe’s developer partners. As all partners have past experience in working with Flex, they might be able to get the work done faster than an average developer. However, you should book some time for briefing your idea and requesting quotes from a couple of agencies.

  • Make the necessary customizations to Flex Template for Web according to instructions.
  • Some other common customizations you might complete at this stage include extending listing data, changing search filters, customizing pricing, and changing the transaction-process setup. (All these and other typical customizations are detailed in the Flex documentation.)

Phase 4: Launch

The development phase is free, so your monthly Flex subscription only starts running after you launch your marketplace.

  • Inform Sharetribe’s support that you’re ready to launch, and a production environment is created for you.
  • Subscribe to Sharetribe Flex. Choose monthly ($369/mo) or annual ($299/mo) billing. (An additional transaction fee of max 1% applies to monthly transactions above $30,000)
  • After you have launched, you can keep using the development environment to build your platform further and test new functionality. Flex also gets frequent updates to its feature set, most of which need to be taken into use through changing code.

Conclusion: Building a marketplace with Sharetribe Flex typically takes around 1 month. If you need a developer partner, the cost of development is usually around $5,000–10,000. The final budget and build time depend heavily on your exact requirements. Flex’s monthly subscription fees start from $299 per month.

Benefits of the approach

The biggest benefits of working with Sharetribe Flex are its extendability, scalability, and developer experience.

Easily control your marketplace UX – web or mobile

When you build a marketplace with Flex, you have full freedom to build and design your user interface however you want.

Flex offers two website templates to help you launch your website as quickly as possible. You can always decide to build yours from scratch with the tools and languages you want, though, and integrate to Flex’s APIs to take advantage of all the powerful marketplace features that are pre-built. Achieving similar flexibility is possible with Wordpress, but it's more complex, because you need to make changes to the WordPress backend.

The API-based approach also means you can easily build a custom mobile app – something that is demanding to achieve with a Wordpress-powered platform.

Marketplace essentials out of the box

Similarly to Sharetribe Go, Flex also offers you the essential marketplace features out of the box. These include bookings, payments, availability management, reviews, messaging, and more.

Compared to building a marketplace from scratch, this is a big save in terms of both time and budget. Our developer partners around the world have estimated that building a marketplace with Flex is 90–95 % faster and cheaper than building from scratch.

What is more, you won’t have to rely on an interplay of plugins to have the basics in place as you would with Wordpress. There’s no risk that an update or a new plugin creates a conflict and jeopardizes your revenue stream. Everything you need to make money on your website is already there and works seamlessly together.

The Sharetribe team also constantly releases new marketplace features that you can take into use at no additional cost. This means you can truly focus on developing the features that make your platform unique.

Built to be expanded quickly and easily

It’s likely that neither Sharetribe Go or Wordpress offers you the exact design or functionality you want. At the MVP stage, this often doesn’t matter: it’s much more important to launch your marketplace fast than it is to make it perfect.

As your business grows, however, you will likely come up with unique features that would help you grow your business, improve user retention, and even increase your commission. Though not necessary for launching your business, they might make a big difference for your ability to scale your business.

If your marketplace is built with Wordpress, it can be really painful to add a feature or a design that isn’t available through themes or plugins. You need to dive deeply into the backend PHP code of these plugins, understand how they work together, and then make your configurations. It's very easy to break things or kill the performance of your marketplace when you make changes.

Flex allows you to easily add custom transaction flows and third-party integrations.

Flex, on the other hand, was built from the ground up to be an expandable marketplace solution. That’s why the most common marketplace-related customizations are typically a lot simpler to achieve with Flex than with Wordpress.

For example, you might want to have different types of transaction flows in place for your marketplace and control how each transition in the transaction flow triggers email notifications and new actions on the marketplace. This is very simple to achieve with Flex and requires complicated configurations with Wordpress.

Successful online businesses typically also benefit from various third-party integrations. These could be anything from identity verification apps to marketing and tracking tools, CRM software, shipping providers, and the like. Again, such integrations are fast and simple to build with Flex, challenging to achieve with Wordpress.

Scalable infrastructure without maintenance work

As the Flex backend is offered as SaaS, it has many of the same benefits as Sharetribe Go.

You’ll never need to worry about compromising data security as a consequence of failing to upgrade to the latest WP version. Traffic spikes will never cause your servers to go down. As online payment regulation evolves, Sharetribe ensures your processes are compliant wherever your marketplace operates. You can grow your marketplace to hundreds of thousands of users and beyond, without ever employing a sysadmin to take care of the day-to-day technical tasks.

Superior developer experience

As Sharetribe Flex requires working with code, a lot of attention is put to offer a great developer experience.

Flex’s APIs and website templates are built to be expanded upon. Both are well-documented with step-by-step instructions for most common customizations.

A Flex subscription includes different environments for development and production. This allow for testing new features securely without risking the day-to-day functionality of the marketplace. With Wordpress, you need to set up a development environment yourself if you don’t want to test your changes on a live site.

While building with WordPress requires working with PHP, Flex allows you to choose the technologies you work with. Sharetribe also offers powerful developer toolings such as CLIs and SDKs to make working even smoother.

Dedicated support for developers

Sharetribe's support is there to help you when you custom-build new features. You can ask questions from the developers that built Flex from the ground up and get advice on how to use the API to build whatever it is you need. An active community of Flex developers is also there to reach out to. With Wordpress, dedicated developer support is not available, or needs to be paid for by the hour.

Drawbacks of the approach

Developing a marketplace with Flex always requires technical skills. Of the three solutions, it also has the highest monthly subscription cost.

Usually takes more time to launch

Building a marketplace with Flex will take you longer than launching it with Go. The Wordpress approach is likely to be faster as well, unless you need to make extensive changes to the code.

Therefore, we usually recommend launching your MVP with a no-code tool first. This will allow you to start learning about your audience fast, validate your business idea, and get a better understanding of the additional features you want to build at the next stage.

We usually recommend launching your marketplace MVP with a no-code tool first.

In fact, Sharetribe’s marketplace software is built with this iterative process in mind. Sharetribe Go will allow you to launch fast and start building your user base. Once you’re ready to take the next step, you can export all your marketplace data to a platform you build with Flex.

You can't change the Flex backend code

When working with a headless solution, you always interact with its APIs, instead of accessing the backend code or database directly. You can always work around this by setting up your own backend to handle the functionality not supported by the Flex backend, but sometimes this can be more work.

As an example, you might run into a situation where you would like to make a very small change into the Flex search engine indexing to make it work the way you want. As you can't make this change yourself, you would need to instead replace it with your own search engine, which is a big project. Such situations are getting less and less common as Flex becomes more powerful, but they can still sometimes occur.

Requires development skills to launch

Sharetribe Go requires no technical skills. With WordPress, you get by with a basic understanding of websites, HTML, and CSS – unless you need features and designs that aren’t available through plugins, in which case professional-level PHP skills are needed.

Working with Sharetribe Flex always requires development skills. The skillset needed depends a lot on the level of customization your marketplace idea requires.

If you have the skills needed to build a marketplace with Wordpress, you will likely also be able to set up your Flex marketplace with minimal customizations. Many UI changes like simple color, font, and image changes can easily be achieved with basic-level CSS knowledge and some familiarity with command-line tooling.

Often, familiarity with JavaScript, React, and crafting UIs with components is needed.

Requires a bigger budget to get started

Compared to Wordpress and Sharetribe Go, Sharetribe Flex offers lots of advanced functionality and customizability, which ends up saving you money in the long term. However, the initial investment to Flex is higher than with Go or WordPress.

An annual commitment to the Wordpress-powered marketplace technologies costs around $40–60 per month, a semiannual Go Pro subscription is $119 per month, and Flex’s fees start from $299 per month. Also, if you’re not a developer, the upfront cost of hiring a developer to get the first version of your marketplace live with Flex is usually several thousands of dollars.

However, if you need complex customization or expect heavy traffic, you will likely end up eventually saving money with Flex compared to WordPress, as you need to pay less for development or maintenance, and you can achieve your desired features faster.

In any case, unless you’re certain about your business idea and willing to make the investment, launching with a more affordable solution to validate your concept is a good idea.

Chapter 5

Conclusion: choosing your approach

Choose the solution that gets your marketplace launched the fastest.


If you're unsure on the best tool for you, consider this rule of thumb: choose the solution that lets you launch your Minimum Viable Platform the fastest.

The most important resource an early-stage marketplace entrepreneur has is their time. It’s critical to use as much of it as possible on activities that help validate and grow the business.

Rule of thumb: choose the approach that gets you launched the fastest.

So, list the features that are essential to your marketplace business and find a solution that gives you those with the minimum effort. If you're building a rental or a service marketplace, or a peer-to-peer marketplace for selling used products or the like, launching your MVP with Sharetribe Go is likely the best choice.

If you want to quickly set up a B2C or B2B products marketplace that needs a shopping cart and inventory management, the Wordpress approach is worth considering. The same goes if you're technical enough to be confident with configuring WordPress but have a very limited monthly budget.

If you're looking to build an extremely customized marketplace with integrations, custom booking flow, or support for both a website and a mobile app, Sharetribe Flex is probably the right choice for you.

Interested in learning more about building and running a successful marketplace? Here are some articles that can help you along the way:

Why you should launch your marketplace early

What you need to know before starting your marketplace business

How to build a Minimum Viable Platform

How to launch your marketplace

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