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How to apply for Stripe Connect review

If you create a new Stripe Platform, Stripe most likely will ask to review it. Here are details about the requirements and process.

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If you create a new Stripe Platform, you might get reviewed by Stripe. They do not seem to review all of them, and they have not shared how they select which one to review, but it might happen. They've said that this is because of recent regulations. You'll have to provide some details about your business and Stripe promise they will review and enable your Stripe Platform within one business day.

How to apply for Connect review at Stripe

You should first follow the regular instructions to setup Stripe in your Sharetribe marketplace. When enabling Stripe Connect and registering your Platform, you may be prompted with some additional questions. The steps 1-4 show examples of what kind of questions you may be asked during the registration process.

Note that there may be some variations based on your country or industry. Stripe advise to contact their support team however their reply rate and quality hasn't been top notch, so let us know if you face any issue, we'll be here to help.

You can reply easily: there is no character limit and no need for attachments.

To get started with the Connect review, click on "Complete your platform profile" on the Connect page:

Get started with Stripe Connect

1. Select the industry that best matches your business

Pick the answer most suitable to your business.

Stripe review step 1 - Select industry

2. Whose name is listed with the transaction on a customer’s credit card?

You should pick "Your platform's name".

Stripe review step 2 - Select industry

3. Who should customers contact if they have a dispute or complaint?

You should pick "Your platform".

Stripe review step 3 - Select industry

4. Provide more details

Stripe may ask specific questions about your particular industry and business model. In this example, we've selected product/exommerce and received questions about the sale of products. Another industry selection may prompt different questions.

An example of a question that Stripe might ask about your marketplace:

Stripe review step 4 - Example question

I haven't heard from Stripe after one business day, what's next?

Stripe claims that they will review things within one business day. If that takes any longer, you should:

  • check your emails to make sure that Stripe didn't ask for more details. Don't forget to check your spam folder!
  • contact us at hello@sharetribe.com or via the chat widget in your admin panel, and share your Stripe account email and date you've applied. We'll be happy to contact our Stripe priority support line to move things forward faster!

Why is it required for most new Stripe Platforms?

This verification process is a requirement at Stripe, following recent regulation changes (for example, in the US, the Financial Crimes Enforcement Network (FinCEN) Customer Due Diligence (CDD) rule requires the collection of information on companies’ ownership and management when opening certain types of accounts with financial services companies).

This is also after some updates to the own Stripe policies. New data requirements represent an evolution of Stripe’s policies. These policies are based on Stripe's experience (including Connect Platforms and marketplaces).