We're here to help

"Customer service was hands down the best I've experienced. Always helpful, always knowledgeable, always friendly."


Frequently Asked Questions

Will you be there to help?

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Definitely, yes! The support team will answer all your questions within 24 hours, often way faster. We will help you get the most out of Sharetribe Go.

Can I use my own outgoing email address?

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By default, emails from your marketplace are sent from sharetribe@sharetribe.com. In all plans excluding the Hobby plan, you can use your own email address (e.g. info@yourdomain.com) instead.

Who counts as a user?

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The number of users included in Sharetribe Go plans means the number of user accounts created on your marketplace. Anyone can browse your marketplace without having to create an account. In order to buy or sell something, a user account needs to be created.

What does "your own domain" mean?

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By default, the URL address of your marketplace is "yourmarketplace.sharetribe.com". However, you may use your own domain (e.g. www.yourdomain.com) instead. This feature is available in all paid plans except for the Hobby plan.

What if I need more features, integrations or customizations?

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Sharetribe Go is great to get started fast, but some marketplaces need more flexibility out of the box. With Sharetribe Flex, you can design and develop your unique user experience. Compare Go and Flex to choose the right solution for you.

What happens if I want to leave?

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If you are not satisfied with Sharetribe Go, you are free to leave at any point. We will export all your data for you along with instructions on how set up Sharetribe Go on your own server. There are no lock-ins with Sharetribe.

Have more questions? Get in touch

Kinga, Thomas R., Thomas M., Luis, and Vesa are ready to tackle any challenge you have.

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  • Support every day
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