As the marketplace admin, you can set a commission fee on all paid transactions conducted within your marketplace. This can be done done in Console → Monetization → Commission. If you want to process payments between your marketplace users, but don't want to charge commission fees, you can set both the provider and customer commission fields at zero. However, bear in mind that Stripe processing fees will still apply.
You can charge commission fees to providers, customers, or both. Commissions charged to the provider are taken out from the transaction value, while commissions charged to the customer are added on top of the transaction cost. You have three ways to structure your commission fees.
Check out this video to learn more about commissions! Please note that the video doesn't include the minimum commission feature: it was added in August 2025, and you can learn about it more below.
Percentage commission
You can charge a percentage of the transaction value. Used on its own, this fee is automatically calculated from the size of each transaction. You can charge a percentage commission by entering a percentage number in the Provider commission (%) and Customer commission (%) fields:
In commission settings, set your provider and/or customer commission (%) percentage to your desired rate.
Save changes.
All transactions will use the commission percentage.
Flat commission
You can charge a flat fee per transaction. Unlike the percentage model, the commission amount will be the same regardless of the transaction value. Here's how to set it up:
In commission settings, set your provider and/or customer commission (%) percentage to 0.
Add a minimum provider and/or customer commission in cents.
Save changes.
All transaction will now only have a minimum commission, which works as a flat fee when there's no commission percentage.
Percentage and minimum commission
You can set both percentage and a minimum commission. If you do this, the marketplace commission will be whichever option gives you the highest commission value.
In commission settings, set your provider and/or customer commission (%) percentage to your desired rate.
Add a minimum provider and/or customer commission in cents.
Save changes.
Alternatively, you could also have a hybrid model, where you can charge providers a percentage fee and charge customers a flat fee (or vice versa). Here's how:
In commission settings, set your provider commission (%) percentage to your desired rate.
Set the minimum provider commission in cents to 0.
Set your customer commission (%) percentage to 0.
Add a minimum customer commission in centes.
Save changes.
Now, providers will be charged the percentage, while customers get an additional flat service fee on top of the listing price.¨
Tip! If you decide to use a minimum commission on your marketplace, it’s a good idea to communicate this clearly to your users in your pricing information.
How does it work in practice?
Below are example calculations based on a listing that costs $50, showing what the customer pays, what the provider receives, and what the marketplace earns under each commission structure:
Percentage commission only
Suppose you set the provider commission at 10 % and the customer commission at 10 %.
The customer is charged $55 ($50 + 10 %).
The provider’s payout is $45 ($50 – 10 %).
As the marketplace, you collect $10 in total, $5 from the provider and $5 from the customer.
Flat (minimum) commission only:
Suppose you charge a flat fee of $2 from the provider and $3 from the customer, no matter the price.
The customer is charged $53 ($50 + $3).
The provider’s payout is $48 ($50 – $2).
You collect $5 in total, $2 from the provider and $3 from the customer.
Percentage and minimum commission (whichever is higher)
Suppose you set a 5 % commission and a minimum of $3 on each side.
5 % of $50 equals $2.50, which is less than the $3 minimum, so the minimum applies.
The customer is charged $53 ($50 + $3).
The provider’s payout is $47 ($50 – $3).
You collect $6 in total, $3 from the provider and $3 from the customer.
(If the listing price was $100, 5 % would beat the $3 minimum, so you’d take $5 per side instead.)
Hybrid model (percentage from provider, flat fee from customer)
Suppose a setup where the provider pays 8 % and the customer pays a flat $2.
The customer is charged $52 ($50 + $2).
The provider’s payout is $46 ($50 – 8 %).
You collect $10 in total, so $8 from the provider and $2 from the customer
Can I set different commission fees?
By default, you can only set a single percentage commission fee that applies to all providers and/ or customers. With code customization, you can set different commission fees for different users, different listing types, and so on.
When does my commission get paid out?
Your marketplace commission earnings are available for payout to your platform bank account after the customer's payment is processed. The earnings are transferred to your platform account balance. It will then be paid out according to any payout rules or actions you take in Stripe as the platform owner. Note that your platform balance is used to cover refunds, which includes commission earnings by default.
Your providers are paid out differently. Learn more about how payouts to your providers work.
Can I charge a fee for creating listings?
You can charge a listing fee each time a provider wants to publish a listing on your marketplace. Learn more in this article.
Can I set up a subscription or membership option?
You can indeed also charge your providers a subscription fee to allow them to post listings on your marketplace. Learn more in this article.