If you use Stripe to power payments in your marketplace and collect commissions, monitoring the status of your providers’ Connected Accounts is critical.

The status of your providers' Connected Account in Stripe dictates whether the provider can receive payouts. Only providers who can receive a payout can get paid on your marketplace. If payouts are paused, the provider can’t participate in transactions and sell their listings.

A Connected Account is an account that gets automatically created in your Stripe dashboard as soon as a marketplace provider begins adding their payout details. It isn’t a traditional user account; providers can’t log in or access this account and no password is ever set. “Connected Account” is simply Stripe’s own terminology.

You can view your marketplace providers' Connected Accounts on the left sidebar of your Stripe dashboard, in Connect -> Connected accounts.

Each Connected Account displays a status badge that indicates its current standing. It helps you understand whether the account can currently receive payouts, and whether any action is required. Stripe has five different status badges, listed below.

Restricted means the account has at least one primary capability inactive. In the context of your marketplace, this typically means payouts for that account are paused. To enable payouts, additional information needs to be added to the account. Click on the Connected Account in your Stripe dashboard to view details the information requirements.

Restricted soon means the account needs to supply additional information requirements by an upcoming deadline, or it will become Restricted. Providers can continue to receive payouts in this state.

You can view the required information in the Actions required list at the top of the Connected Account’s details page.
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“In review” indicates that Stripe is actively verifying the account. This can appear when:

Review times vary case by case, but they typically last 24-48 hours.

Enabled means the account is in good standing as Stripe has already gathered all required information. Note that an account may require additional information when they reach a new payout volume threshold.

When that happens, the status may switch from “Enabled” to “Restricted soon” until the extra information is provided.
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Rejected means you (the platform admin) or Stripe rejected the connected account. A rejected account will have all of its capabilities disabled, including payouts.

You can check the Actions required list at the top of the Connected account details page to see the reason the account was rejected. In general, accounts are rejected by Stripe if they’re suspected of fraudulent activity or compliance issues. If you believe the rejection is unwarranted, you need to contact Stripe Support with to appeal the decision.

If a Connected Account requires additional information, which typically occurs when its status is Restricted or Restricted soon, you can send the account holder a Stripe remediation link.

A remediation link is an account-specific URL you generate in your Stripe Dashboard that directs the connected account holder to a Stripe-hosted form where they can supply any missing verification information. The link remains active for 90 days and can be reused until every requirement is met.

To create a remediation link, open the Connected Account’s page, go to the section under Actions required, click on the "Request information" button, and copy the URL that appears. Send the link to the marketplace provider by email, so they can fill in the missing information. Once the form is completed and approved, Stripe automatically re-enables any paused capabilities.