Why am I not receiving email notifications from my marketplace, and how can I fix this?
When you’re not receiving email notifications, such as booking confirmations or purchase-related emails, from your Sharetribe marketplace, it may be caused by either sender-side (your outgoing marketplace’s email setup) or recipient-side (your email provider and domain settings) issues. This article outlines common causes and provides troubleshooting steps to resolve these issues.
Common Symptoms
No confirmation email received after making a booking.
Providers are not receiving “New booking” or purchase-related email notifications.
Emails are not appearing in either the inbox or spam folders.
Common Causes of Email Notification Issues
1. Recipient-Side Issues
Spam/junk filtering: Emails may be incorrectly filtered to the junk or spam folder by the recipient mail server.
Bounced emails leading to suppression: If an email address bounces (e.g., mailbox inactive), further notifications to that address might be suppressed until the bounce is cleared.
2. Sender-Side Issues - Marketplace Email Configuration
Invalid email sender configuration: Your marketplace’s outgoing email sender settings might not be properly configured.
Missing or incorrect DMARC, SPF, and DKIM policies on your domain: By default configuring your outgoing email address, configures these policies in your domain. But there might be something else in your domain provider settings blocking this.
Troubleshooting Steps
Follow these diagnostic steps to identify and resolve email notification issues:
Step 1. Verify the Basic Email Setup
Confirm that the recipient email address is valid and active (they have verified their email address).
Step 2. Check the Email Sender Configuration
Validate whether your marketplace’s outgoing email sender settings are properly configured and verified.
Step 3. Search for Emails Filtered as Spam/Junk
Ask the recipient to check their spam or junk folders to ensure the email hasn’t been misclassified.
Summary
Email delivery failures usually stem from either sender-side or recipient-side misconfigurations. Corrective actions typically involve:
Verifying the email doesn't have a typo and it is verified.
Checking that your outgoing email address is setup correctly.
Ensuring spam/junk folders are checked.
Following these steps should resolve most notification delivery challenges on Sharetribe marketplaces. If further issues persist, contact our team.