Reviews are a key component to build trust in your marketplace, and we've shared lots of information on how they work in this article.
Sometimes, it happens that a user does not leave a review before the review period expires, or that a review should be added to a transaction which used the Free messaging transaction process. This is something admins can do manually, in Console.
Manually adding a review in Console
To manually add a review on behalf of a user:
Go to Manage > Transactions.
Find the transactions for which you want to add a review and open the transaction card.
Click the "..." menu then "Add a review...".
Select:
the user you're posting the review on behalf of.
the rating (1-5 stars)
the review text you'd like to add
Click "Add review" to save.
And voilà! The review is added immediately and visible on the user profile.