Image stucked in "Processing" forever

Sharetribe Go Community Edition
1

Hi,

We just started using Open-Source for a weeks and we run into the problem where the images uploaded to a listing will display “Processing” forever.

They can neither be deleted or re-uploaded.

We have tried to restart nginx server

sudo service nginx restart
But that did not solve anything.

Is there a way to get out of this problem momentarily (an SSH command?) as well as avoid getting the same problems in the future?

As our marketplace is small, we are using the free-tier of AWS. Maybe that is causing the issues…

2

Xin chao,

The command RAILS_ENV=production bundle exec rake jobs:work does not proceed them?

3

Xin chào,

Yes indeed! This solved the problem as well as delayed mail!
Thanks for the tips ^^
Any ideas where I can find those life-saving commands? Is it in the Github documentation?

4

I’ve written a doc:
https://freedif.org/how-to-install-sharetribe-for-ubuntu-16-04/
But with apache2 and on Ubuntu 16.04. But it should be quite close anyway.

Also, i had a similar issue. I solved it by setting up a dedicated systemd script to ensure the command ran.

But I still miss 2 parts in the guide:

  1. Stripe (I cannot figure it out yet, if you know how to do it, please share)
  2. Calendar (need to install few more things)
5

Hi Karibu,

We hired a freelancer on upwork. He did an okay job but I wouldn’t recommend him to you. If you want I can recommend other freelancers that I did not use, please send me an email at duc.pham at freelensia dot com.
For Stripe it was not included in open-source but the freelancer helped us set it up.

For calendar, you installed Harmony right? I think our freelancer went through the Sharetribe Github documentations and did everything according to that.

By the way, do you know the commands to delete user messages, change usernames, change user profile content, etc.? We have some user violations but don’t know how to delete without Sharetribe help.

Thanks!

6

Thanks Duc Pham,

For Stripe, it seems, since the 7.2, Stripe is now enabled. But I am still struggling with it…I want to get it right,
Do you know hoiw he/she did it?

For Calendar, indeed, we need Harmony. I will install it from my side and write a comprehensive tutorial.

To delete the user messages, etc… I believe in your database, you can do it. (You can use phpmyadmin to navigate easily).
But I haven’t tried.

7

Hi Karibu,

Unfortunately, I don’t know enough of the code to tell you what he did.
If you want to take a peak at our code, please send me an email. :slight_smile:

8

If you could share your config.yml, it would be great! It might be a good start.
(But remove the confidential parts)

Thanks a lot

1 Like
9

OK can you give me your email?

11

karibu@freedif.org
Thanks a lot!

12

Hi Karibu,
My new images are not showing.
When I use the command RAILS_END=production bundle exec rake jobs:work
I get:
“The program ‘bundle’ is currently not installed. You can install it by typing: apt install ruby bundler”

I am a total novice at this. I hired a contractor to set up my Sharetribe Open Source and he will no longer respond to me.

Do I need to install the program bundle or am I at the wrong place.

I would appreciate any help you could provide.

Thank you in advance,
Marie

13

Hi,
I don’t know how he installed it but you need to run few commands first:

  1. Make sure you are using the sharetribe user, or the one used for the installation
  2. Go to the sharetribe working folder
  3. Run source ~/.profile
  4. Run source ~/.rvm/scripts/rvm
  5. And now RAILS_ENV=production bundle exec rake jobs:work

Still got the issue?

14

Was it from UpWork? Which freelancer did you hire?
We hired an Indian dev named Sameer Mohd. Apparently, he has done hundreds of Sharetribe migration jobs before. However we would not recommend him. He is technically good, but does only the bare minimum, does not use the latest standards (used MySQL 5.6 instead of 5.7), is lazy (connect his own SendGrid account to use with our server!), and even blackmailed us in the end for 5 star ratings. if you are not technical, be prepared to get screwed.

Just FYI.

15

Too late. Same guy. Trying to clean up the mess now. Wasn’t on UpWork but that is where I saw his information and contacted him directly.

Do you, or anyone else seeing this post, have someone to recommend to get it right?

Thanks,
Marie

1 Like
16

I will try to see if I can accomplish your recommendation. Thank you for the information!

17

Yes, try to look up Eugene Konyaev on UpWork. He is expensive, but good. We haven’t worked with him yet but discussed with him a lot before choosing Sameer. We later came back to realize that alot of the things Eugene suggested that Sameer did not do were, indeed very important!

If you do contact Eugene, please say Duc from Freelensia people recommended him. Cuz I promised him I would!

Duc

18

By the way, I suggest we both talk about our experiences with Sameer in the Sharetribe freelancer thread, so that other people do not make the same mistake!

19

Thank you for the recommendation. I will see what Eugene can do for me.

20

I agree with you 100%. I need to make sure my work is totally locked down from any damage he can do before I make mention of what happened.

21

Hi Duc -

I just hired Eugene through UpWork. I did tell him you recommended him.

Thanks again!
Marie