How to handle spammers

Hi guys,

Did it ever happen to you that someone signed up your marketplace just to spam your users, sending messages to promote their services? Because, well, it happens to me from time to time :slight_smile:

The only solution now seems to delete the spam messages, conversations and transactions rows from the database but I wonder if there could be a better solution to prevent this. How would you handle it?

Also would you report the spammers somewhere? Would you send them an email?

Thank you in advance for all the inputs and suggestions.

Eventually you have some features to ban users account. I guess that would make the deal. :wink:

Thank you for your answer Anthony. Sure you can ban them but only after you found out they sent 50 messages to your users and new spammers can always pop up.

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That’s part of life for any marketplace. On Petmasters (www.petmasters.com), an open source implementation of Sharetribe, we built a transaction approval process to quickly review and approve transactions before letting them get sent out to members. You can certainly ban a user but if they already spammed 50 of your members, the damage is already done.