Failed to connect to the booking service

Sharetribe Go Community Edition
1

Hi,
I’ve successfully managed to install Sharetribe release v6.1.0 on Ubuntu 16 following installation instructions. Now, I am able to run Sharetribe, create new marketplace, but when I try to make new listing I get following error at the top of the page:

“Listing creation failed: Failed to connect to the booking service. Please try again.”

Of course trying again does not help.
Any thoughts?

What information should I provide to find out what went wrong?

Thanks a lot for any advice…

1 Like
2

check your log files and share them. Did you use latest master branch on github or official 6.1.0 release? If you use master branch try to use 6.1 stable release after git clone https://github.com/sharetribe/sharetribe.git checkout in 6.1.0 tag like this
(git checkout tags/v6.1.0 -b myProject) .myProject is the name of the branch (i think is better to make your branch and edit and sync this branch like a master branch).

3

I was probably using master. After checking out the v6.1.0 tagged version it seems to be ok. Thanks!

I am still wondering - which logs would you like to see in case it would not help? All what is in console after I run sharetribe instance / all files in ‘sharetribe/log’ directory / some other logs?

4

Yes, those which are in log folder.

5

Hello!

I’ve successfully installed Sharetribe release 7.1.0 on AWS with RDS and S3 and everything works flawlessly with the notable exception that when I fill the “Post a new listing” form on the website, this error “Listing creation failed: Failed to connect to the booking service. Please try again.” pops up in red right under the mini banner. I’ve checked my server, my worker, and all my logs and I cannot seem to find the error. I also tried installing an older release to see if that solved the problem. I also disconnected from RDS and S3 in order to check if that was the problem to no avail.

If anyone has figured out how to solve this issue I would greatly appreciate any help. Thank you very much in advance.

Best,

Gian

6

Are you an expert on this issue? My self-hosted Sharetribe had the same issues described here. Harmony calendar does not work after a database edit. All of our log results are described there. Can you take a quick look?

Thank you!