Dec 16, 2024

# What is feedback extortion in marketplaces?

This article will define and explain marketplace feedback extortion, shedding light on its meaning and implications.

## Definition of feedback extortion in marketplaces

Feedback extortion is user behavior where a user makes a good review conditional on exorbitant demands or threatens to give a positive review only in exchange for one.   
  
On many marketplaces, a good rating means access to further customers or services, which can lead to good feedback being used as leverage. For example, on ride-hailing apps, providers that go under a certain rating will be banned from the platform. Good reviews can be integral to their livelihood. For customers, a low rating can mean no longer having access to services through the platform, as providers will not accept your requests.   
  
Most marketplaces prohibit feedback extortion and use a double-blind review process to enforce the rule. However, feedback extortion still remains a problem on marketplaces.

[← Back to the marketplace glossary](/marketplace-glossary/)

## Learn about other marketplace concepts

[What is the chicken and egg problem in marketplaces?](/marketplace-glossary/chicken-and-egg-problem/)

[What is a local online marketplace?](/marketplace-glossary/local-marketplace/)

[What is marketplace commoditization?](/marketplace-glossary/commoditization/)

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