# Marketplace management tools ## Run your business with world-class marketplace management tools ![A snapshot of Console, open on the user management page. The page has multiple user cards. Overlaid on top, the operator is about to approve a listing for a classic city bike. Another overlaid box shows a transaction timeline from the operator's perspective.](https://images.prismic.io/sharetribe/86384c59-6d19-4421-bc7d-7cd69ec5c384_Hero+-+Management+tools.png?auto=compress%2Cformat&fit=max&w=3840) ![](/_next/image?url=%2Fgrainygradient.png&w=3840&q=75&dpl=dpl_DevMDcUo3HW5PwW5G7H3GuV1sG3M) ![Sharetribe Console's user management page. At the top, there's a bar for searching users, and under it, multiple user cards. The data is filtered by account creation date, posting rights, and payout details.](https://images.prismic.io/sharetribe/aEF7vLh8WN-LVpk7_Usermanagement1%E2%80%93Searchuserswithfilters.png?auto=format%2Ccompress&fit=max&w=3840) ![A user named Katri as seen by a marketplace operator in Console. User data includes a bio, an image, name, email, and other important data. The operator can also look at Katri's listings, reviews and transactions, and email them.](https://images.prismic.io/sharetribe/63a45704-9c9d-4bf5-8e7a-bd5560167ac2_User+management+2+-+Curate+user+data.png?auto=compress%2Cformat&fit=max&w=3840) ![The access control panel showing the options to make a marketplace private, approve users, restrict publishing oir transaction rights, or approve listings.](https://images.prismic.io/sharetribe/Zwf9YoF3NbkBXN9j_Usermanagement%E2%80%93accesscontrol.png?auto=format%2Ccompress&fit=max&w=3840) ![The marketplace operator is about click "Ban user" on Katri's profile in Console. She must've engaged in shenanigans that were against the marketplace's terms.](https://images.prismic.io/sharetribe/77bd87e3-4575-4841-beec-6ddf6bf6beec_User+management+3+-+Ban+and+delete+bad+actors.png?auto=compress%2Cformat&fit=max&w=3840) ![The marketplace operator is about to email the user Katri. They're clicking the Email Katri button beneath Katri's image and name in Console.](https://images.prismic.io/sharetribe/fef74525-f2c8-4d98-b1f3-98b06c497618_User+management+4+%E2%80%93+Contact+users+by+email.png?auto=compress%2Cformat&fit=max&w=3840) ![The marketplace operator is about to click "Log in as user" on Katri's profile in Console.](https://images.prismic.io/sharetribe/3f983feb-2801-4d5d-97a6-92749f54e42f_User+management+5+-+Log+in+as+a+user.png?auto=compress%2Cformat&fit=max&w=3840) ![Sharetribe Console opens to the user management page. There are multiple user cards on the page. Overlaid on top is an image of a small section of a CSV file with corresponding user data.](https://images.prismic.io/sharetribe/7b992699-5feb-4bb5-8040-72de557e8616_User+management+6+%E2%80%93+Export+user+data+as+CSV.png?auto=compress%2Cformat&fit=max&w=3840) User management ### Manage supplier and customer data \- #### Search and filter users in the database Stay on top of user data. Search by name, email, or ID. Filter by multiple conditions or find information like which users have posted listings or who has an unverified email address. + #### Curate user data Edit user bios, names, emails, and custom user data directly in Console. Add operator-controlled information like verification or background check status. + #### Control user access Decide who gets access to your marketplace. Grant full access to all users at signup or approve users before giving them access to your marketplace or letting them publish listings and start transactions. Show listings and user profiles to visitors or limit access to them to logged-in users only. + #### Ban and delete bad actors Ban and delete users who engage in inappropriate behavior on your marketplace. + #### Send email to individual users via Console Reach out to your users by email. All user emails are easily accessible through Console. + #### Log in as a user Log in and take action on behalf of your users. See how the platform looks for users, troubleshoot issues, help users list on the platform, or offer a white-glove experience. + #### Export user data as CSV Export your user data at any time in a CSV file. Import the to other tools for further analysis. ![](/_next/image?url=%2Fgrainygradient.png&w=3840&q=75&dpl=dpl_DevMDcUo3HW5PwW5G7H3GuV1sG3M) ![The listing management page in Console. The operator has filtered the data by listing state, creation date, and number of transactions the listings have.](https://images.prismic.io/sharetribe/aEF8k7h8WN-LVpmM_Listingmanagement1%E2%80%93Searchlistingsfilters.png?auto=format%2Ccompress&fit=max&w=3840) ![Sharetribe Console in open on the listing management page. The listing on top has a label "Pending approval." The operator is about to approve the listing by clicking a button.](https://images.prismic.io/sharetribe/6b905e16-394a-4abd-941b-1e2203f72935_Listing+management+2+%E2%80%93+Approve+listings+before+publishing.png?auto=compress%2Cformat&fit=max&w=3840) ![The marketplace operator is editing the data of a listing called Classic city bike in Console.](https://images.prismic.io/sharetribe/7392d8fe-3c39-4d13-839e-9a6c24c3e8e4_Listing+management+3+%E2%80%93+Edit+listing+data.png?auto=compress%2Cformat&fit=max&w=3840) ![The marketplace operator is about to close the listing Classic city bike in Console.](https://images.prismic.io/sharetribe/78a3bc8b-2dd6-4b25-b3e1-04334938e0c2_Listing+management+4+%E2%80%93+Close+or+remove+listings.png?auto=compress%2Cformat&fit=max&w=3840) ![Sharetribe Console opens to the listing management page. There are multiple listing cards on the page. Overlaid on top is an image of a small section of a CSV file with corresponding listing data.](https://images.prismic.io/sharetribe/651e1516-1f25-418a-84c1-89127659eb21_Listing+management+5+%E2%80%93+Export+user+data+as+CSV.png?auto=compress%2Cformat&fit=max&w=3840) Listing management ### Curate listing data \- #### Search and filter listings in the database See all listings in Console. Filter by multiple conditions such as listing state, listing author, listing type, and more. Easily discover pending actions. + #### Approve listings before publishing Preview and approve listings before they are published. Fix typos and contact providers to improve listings. + #### Edit listing data Edit listing names, descriptions, and custom field information in Console. Add operator-controlled information like verification, featured status, or ranking. + #### Close or remove listings Manage your supply. Close listings so that only you and the supplier can see them, or delete listings entirely. + #### Export listing data as CSV Export your listing data at any time in a CSV file. Import data to other tools for further analysis. ![](/_next/image?url=%2Fgrainygradient.png&w=3840&q=75&dpl=dpl_DevMDcUo3HW5PwW5G7H3GuV1sG3M) ![The transaction management page in Console. The operator has filtered the transactions by creation date, if they have a booking and booking state.](https://images.prismic.io/sharetribe/aEF8p7h8WN-LVpmV_Transactionmanagement1%E2%80%93Filtertransactionsfilters.png?auto=format%2Ccompress&fit=max&w=3840) ![The marketplace operator has opened a transaction card in Console. The card shows the transaction participants, the listing name, and most importantly, a timeline from a payment request to reviews.](https://images.prismic.io/sharetribe/2793efb6-0c38-4834-91d9-75c72dfeafce_Transaction+management+2+%E2%80%93+Process+payouts_+cancellations%2C+and+refunds.png?auto=compress%2Cformat&fit=max&w=3840) ![The marketplace operator has opened a transaction between users Katri and Janne. Katri is about to rent a classic city bike. The operator can see the activity of the transaction, from a payment request to messages between the users to reviews.](https://images.prismic.io/sharetribe/b2206b11-97ad-4524-9a3b-703130cce3e6_Transaction+management+3+%E2%80%93+Monitor+conversations+between+users.png?auto=compress%2Cformat&fit=max&w=3840) ![Sharetribe Console opens to the transaction management page. There are multiple transactions listed on the page. Overlaid on top is an image of a CSV file with corresponding transaction data.](https://images.prismic.io/sharetribe/78d0f474-ee73-485c-9530-a89ef347d845_Transaction+management+4+%E2%80%93+Export+transaction+data+as+CSV.png?auto=compress%2Cformat&fit=max&w=3840) Transaction management ### Manage bookings, purchases, and conversations \- #### Filter transactions in the database View transactions in Console. Filter transaction data by multiple conditions and discover actionable insights and growth issues. + #### Process payouts, cancellations, and refunds React to unexpected events. Manually process payouts when the automatic flow is disrupted. Cancel bookings and purchases. Issue refunds in dispute cases. + #### Monitor conversations between users Read transaction conversations between suppliers and customers. Make sure your users respect your marketplace's terms and conditions. + #### Export transaction data as CSV Export your transaction data at any time in a CSV file. Upload the file to other tools for further analysis. ![](/_next/image?url=%2Fgrainygradient.png&w=3840&q=75&dpl=dpl_DevMDcUo3HW5PwW5G7H3GuV1sG3M) ![Sharetribe Console is open to the review management page. There are multiple reviews listed on the page.](https://images.prismic.io/sharetribe/c288ce89-90ce-4745-9550-0749eacbea3f_Listing+management+1+%E2%80%93+Find+reviews+in+the+database.png?auto=compress%2Cformat&fit=max&w=3840) ![A review for a sports bike in Console. The customer, Anna, has left a glowing review, but the marketplace operator is changing it, maybe to fix a typo.](https://images.prismic.io/sharetribe/daed6e73-ae70-4bc8-991a-950e92999bb1_Review+management+2+%E2%80%93+Edit+review+content.png?auto=compress%2Cformat&fit=max&w=3840) ![Sharetribe Console opens to the review management page. There are multiple reviews listed on the page. Overlaid on top is an image of a CSV file with corresponding review data.](https://images.prismic.io/sharetribe/f4cc6374-66b9-4bda-b21c-a2e9a643b992_Listing+management+3+%E2%80%93+Export+review+data+as+CSV.png?auto=compress%2Cformat&fit=max&w=3840) Review management ### Monitor and edit reviews \- #### Find reviews in the database View all reviews in Console. Find the reviews a specific listing or user has received or look up reviews related to a particular transaction. + #### Add and edit review content Edit reviews after they’ve been published. Fix typos, remove identifying information, or edit them based on user requests. Add reviews that came in after the official review period, or include reviews to transactions that don't have a default review flow. + #### Export review data as CSV Export your review data at any time in a CSV file at any time. Import data to other tools for further analysis. Boost your marketplace management with third-party apps Connect your marketplace to thousands of apps with Zapier. Add social media integrations and moderation tools and build analytics dashboards without coding with extensions from third parties. [Learn more about pre-built integrations](/features/pre-built-integrations/) Start your 14-day free trial ## Create a marketplace today! * Launch quickly, without coding * Extend infinitely * Scale to any size [Start free trial](https://console.sharetribe.com/new) No credit card required