Warning
You are browsing a legacy documentation for FTW (daily, hourly and product) which is no longer maintained.

Last updated

User Journey - Saunatime

User journey for Saunatime, the Flex template for booking services or renting products by the day.

Table of Contents

Saunatime template is a great starting point for building rental marketplaces. Saunatime providers list saunas for rent by day. Sauna lovers can search saunas by location and book saunas by day using an availability calendar.

Saunatime, as any typical marketplace, has three distinct user journeys:

  • Search: Search happens when customers search for listings on the marketplace using some combination of keywords, availability, filters, and sorting.
  • Listing creation: Listings are created by providers to promote a product or service they are offering, with the exception of reverse marketplaces where the customer creates listings. What information providers enter into a listing, such a price or category, is usually the basis for the customer’s search experience.
  • Transactions: The transaction process determines how a customer and providers interact on the marketplace, whether it is to rent, sell or interact otherwise.

In this article we’ll explore in depth how search, listing creation, and transactions work in Saunatime.

Search Journey

Content Creation Journey

The discovery journey depicts how users search and find listings in your marketplace. Starting on the landing page, users progressively narrow their search to find the service, rental, or product they need. Users might find what they need by searching nearby locations or via keywords. Results should be filtered by relevant criteria, like price or category.

Click through the slideshow below to see the search steps and capabilities that come with Flex out of the box with the Saunatime template.

Listing Creation Journey

Content Creation Journey

A marketplace is defined by its content: the types of users and listings communicate what your marketplace is all about. Listings, in particular, are crucial. They are the description of the product or service that a provider offers on the marketplace and, ultimately, serve as the initiation point for a transaction on your marketplace. Listings can take many forms, such as the storefront of a service provider, an experience itinerary, or a product page.

Transaction process

Content Creation Journey

The transaction process concerns the booking or buying event that happens between the listing provider and the purchasing customer. Sharetribe Flex lets you extensively customize the rules and steps of your transaction process to govern how providers and customers capitalize on your marketplace. Saunatime’s default process mimics an Airbnb-style daily booking rental.

Designing your marketplace’s user journey

As the development starting point, Saunatime’s user journeys are the default ways in which users create content, discover listings, and transact in Flex. Designing your marketplace’s journeys helps developers understand how to modify the template code to build your custom marketplace. The next article guides you in creating your own user journey.